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Testimonials Careers Contact Us About Testimonials Careers Contact Us Turn complaints into a powerful customer relations tool Work closely with consumers to improve consumer experience and companies’ brand image. Create brand and shareholder value with above-and-beyond customer service.Opinion Corp is the leader in customer service and consumer advocacy since 2006. We design custom solutions for your customer service needs, taking into account three key factors in customer interaction: emotion, trust and control. Emotion Businesses able to deliver goods, services and consumer service generate goodwill – consumer attachment to a brand. The latest interaction with a brand should always be a positive one. Trust Consistency, active involvement and clear communication build trust that strengthens goodwill. Control People like to feel that they can influence the outcome of a situation. Consumers are more willing to accept a negative outcome in a positive way if they feel that they have had sufficient input into the process and that the process is transparent and fair. Glad the website exists. Lets people vent and expose scams and frauds. In future I will search the website before any online purchase. John D. Customer I love this Opinion Corp” website. It makes you save alot of $$$ if you read the reviews BEFORE purchasing anything from online companies. Chris P. Customer ..I Googled it to get some more information about the product and came upon this site. I’m so glad I did. Horrifying stories of customer service and Hair loss was enough for me to say no thank you!” Peter J. Customer Our Approach Our approach is based on four distinct yet interrelated elements Listen to your customers A problem with a product/service becomes much worse when customer service fails or is non-existent. It is this customer service failure that usually hurts your corporate reputation the most. Act quickly Slow customer service creates permanent damage. The longer an issue lingers as unaddressed, the less effective remediation efforts are, and the higher the sense of betrayal felt by a consumer is. Let us assist you in designing the fastest and most efficient customer relations system for your company to ensure the highest levels of customer satisfaction. Prevent problems before they occur Effective customer relations are proactive. It is critical to implement a quick diagnostic system to identify and address issues in a timely fashion. The perception of fairness is also important. Consumers are more tolerant of negative outcomes if they feel the process itself is fair. Act in accordance with consumer needs Determine what kind of a complaint exactly a customer has. Long-term loyal customers are often seeking acknowledgement and apology whereas an occasional customer is more concerned with monetary value of an issue. Give your customers what they want by providing the outcome they desire. Want to Join the Team? 04/03/2020 Communication, PR Manager We are looking for a person who is passionate about building relationships with media representatives and influencers. Communication… 04/03/2020 Video Interviewer Today we are looking for a new addition to our team – a video interviewer. It can be… 04/03/2020 SEO Link Building Specialist We are looking for a talented link builder to join our team. Opinion Corporation is a product company…. 05/05/2020 Contributing Writers Write For Us. We Hire Contributing Writers to Help our Team. Opinion Corp is a holding company for… Contact Us We really appreciate you taking the time to get in touch with us. Please fill in the form below. Let’s Talk (262) 674-6466 support@opinion-corp.com Find Us Opinion Corporation 1732 1st Ave #25581 New York, NY 10128 © 2024 . All rights...